If you book on the Target Rent website, you can change the name directly at the counter for an additional fee that varies depending on the season and the destination station.

If you book through a brokerage website, you cannot change the name at the time of pickup. The name change must be requested from the broker at least 24 hours before pickup, and the cost will depend on the broker.

Customers who book a vehicle through the website www.targetrent.it pay a deposit equal to 20% of the rental amount, including extras. This amount will be retained by the lessor as a penalty for non-collection, cancellation, or changes not accepted by the lessor.

If the booking is made through a brokerage site, the costs and terms depend on the broker.

The Customer is required to return on the day and time indicated in the contract.
If the Customer returns the vehicle early, no refunds or compensation will be made for unused rental days.

for further information, see here, point 3.9.

Extensions are not always possible and are always upon request. If approved, you can easily extend or reschedule your rental period. Depending on the change, a surcharge may apply. Please notify us of any changes at least 24 hours before your rental date.

If the vehicle is returned more than 59 minutes late, Target Rent's management system will automatically charge for the extra day. Unfortunately, our operators cannot manually adjust this.

for more information, see here, points 7.2 - 7.3.

The ticket will be sent to the Customer by the competent authorities who detected the violation, and it is the Customer's responsibility to pay it within the legal deadlines.

Who is responsible for fines incurred during the rental period?: The Customer, as the holder of the rental agreement, is directly responsible for any fines and/or any other charges resulting from traffic violations, non-payment of tolls, and/or parking fees. Therefore, any fines received must be paid in full. The Customer has the right to contest them, but this must be done directly with the authorities that notified the ticket, according to the procedures and deadlines specified in the ticket itself.

Does Target Rent charge an Administration Fee?: No. Target Rent receives the ticket, identifies the customer who committed the violation, and sends a certified email (PEC) to the issuing authority, providing the customer's details. This additional service is free of charge.

What is Article 13 of Legislative Decree no. 196 of the Highway Code, as mentioned in the specific clauses on the title page of the rental agreement? For vehicles falling under Article 196 of the Highway Code, or used by Target Rent under a long-term rental agreement, Target Rent is effectively forced by law to be jointly and severally liable and cannot proceed with the usual re-notification process, as it is already subject to re-notification itself. In this case, the Customer authorizes Target Rent to pay, on his behalf, any fines imposed for violations of the Highway Code during the rental period of the vehicle covered by the agreement, with the added benefit of being able to benefit from the reduction pursuant to Article 202 of the Highway Code and avoid unnecessary additional costs, which, in any case, are and remain the responsibility of the Customer. For this activity, carried out in his exclusive interest, the Customer authorizes us to pay the fine, authorizing us to charge his credit card for the amount equal to the total of the fines re-notified to us, plus a fee of €15 plus VAT for each fine.

The aforementioned payment authorization is not considered administrative management costs for re-notification activities. The latter is free of charge.

If the vehicle is not running, Roadside Assistance is available 24/7 at the number provided on the rental agreement. It is always necessary to wait for the tow truck at the location of the breakdown.

To obtain a replacement vehicle, please contact the agency where the vehicle was picked up. An alternative means of transportation (e.g., taxi or train) may be used, if duly requested and authorized by the Roadside Assistance Service, to reach the agency.

If the vehicle is in a condition to continue, it is necessary to contact the agency where the vehicle was picked up to drop off the broken-down or damaged vehicle and pick up a replacement vehicle.

In the event of an accident, always remember to completely complete the CAI (Friendly Incident Report) form, located inside the vehicle. The CAI must also be submitted to a Target Rent agency within 24 hours of the event. The replacement vehicle will be delivered only if the damage was not caused by the customer's negligence (reckless driving, incorrect fuel refueling, improper driving).

A technical downtime/stop (italian: fermo tecnico) is defined as the time required to repair any damage caused to the vehicle during the rental period and the time required to retrieve spare parts. During this period, the vehicle cannot be rented, thus causing the company a financial loss.

The technical downtime will be charged for a maximum of 15 (fifteen) rental days.

There is no deductible, nor any possibility of reducing it, in the event of mechanical damage caused by the customer. In the event of mechanical damage, the customer will be required to compensate for the damage and any additional costs, based on the repair costs incurred by Target Rent (estimate and/or invoice).

In the event of an accident involving another party, the Customer is required to promptly notify the staff of the incident. The CAI (Friendly Incident Report) form, located in the vehicle, must be completed on-site and sent to the Target Rent agency within 24 hours of the incident. To best manage the claim, it is also necessary to provide photos of the accident showing the damage and the license plate of the vehicles involved.

In the absence of a third party, it is essential to promptly notify the staff of the incident. They will send the appropriate documentation to be completed and returned signed within 24 hours of the event.

Failure by the Customer to comply with this obligation will render the additional damage protection services purchased by the Customer ineffective.

In the event of an accident, the cost of damage will be charged to the Customer until the claim is determined, and will then be reimbursed if the claim is deemed active.

In the event of vehicle theft, the Customer undertakes to report the incident to the competent Public Security Authority and to provide the Lessor with a certified copy of the report. In this case, payment for the rental service is due until the date of delivery of the copy of the report, in the amount agreed upon and stated in the Rental Agreement. Along with the copy of the report, the Customer is obligated to return the vehicle keys and the remote control alarm to the Lessor, if the vehicle is so equipped.

Failure to comply with these obligations by the Customer will render any additional theft protection services purchased by the Customer ineffective.

In the event of theft, if the Customer is insured with Target Rent, the zero deductible can no longer be applied to the replacement vehicle contract.

The Lessor guarantees the Customer the replacement of the Vehicle circulating in Italy in the event of mechanical breakdowns and/or road accidents during the contractual relationship. The replacement vehicle will be made available to the Customer exclusively at the Lessor's branches.

If the breakdown and/or damage is attributable to the negligence and/or incompetence of the Customer/Driver, Target Rent Italy cannot guarantee the replacement vehicle.

In the event of vehicle theft, any purchased deductible cancellation terms cannot be applied to the replacement vehicle, which will therefore have the customer's theft deductible covered and a new security deposit on the customer's card.

For rentals of a 9-seater vehicle, Target Rent Italy will guarantee the replacement with a similar vehicle, provided that this type of vehicle is actually available at the Lessor's branches. If this type of vehicle is not available, the Lessor undertakes to offer the Customer, as an alternative, two vehicles at the same price as the one rented. If the Customer refuses the alternative solution proposed by the Lessor, he or she will not be entitled to any compensation, but only to a refund of the unused rental amount.

for further information, see here, point 5.3

The Customer is responsible for and takes care of the vehicle. If any malfunctions requiring immediate intervention occur during the rental (topping up AdBlue, topping up oil, etc.), the Customer is required to promptly notify the rental staff. Without such notification and authorization, the Customer may not perform minor maintenance on the vehicle.

The Lessor undertakes to reimburse the Customer only for costs and expenses incurred during the rental period due to vehicle breakdowns, which must be documented by an appropriate tax document in the Lessor's name. The Lessor will not be obligated to reimburse costs and/or expenses incurred by the Customer unless they have been previously authorized and/or are not accompanied by an invoice.

If the Customer has rented a diesel-powered vehicle equipped with an SCR system and tops up with the "AdBlue" or urea additive during the rental period, it is agreed that the cost of this additive will be refunded at check-in only upon presentation of the relevant invoice made out to Target Rent Italy and provided that the vehicle has traveled less than 1,000 km during the rental period. Provided that the above conditions are met, it is also agreed that the refund cannot be made every time the Customer returns the vehicle to the Key-box or while the rental office is closed.

for further information, see here, point 3.8 - 5.2

If you've forgotten something in your car or need to speak to a member of staff, you'll find the contact information on your rental agreement.

If you no longer have your agreement, please consult the Collection Point section.

In case of complaints regarding poor service or clarifications, please write to complaints@targetrent.it indicating the booking number.

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When your broker asks for feedback, give us the highest rating! And don't forget to mention the name of the operator you were satisfied with.

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